Privacy Policy

At Stitch-couture.com, your privacy is a top priority. Please read our Privacy Policy.

Overview

Our site allows you to buy embroidery designs, education and products, enter contests, receive special discounts, fill out surveys, and receive e-newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically. Except as limited below, we reserve the right to use or disclose your personally identifiable information for business reasons in whatever manner desired. Dress Crest Embroidery Co. Ltd (Embroidery Legacy), an Ontario corporation is the owner and operator of the websites www.ultimatestash.com, wilcomeembroideryfonts.com, www.stitch-couture.com and such other URLs as may be designated in the future (the “Websites”). Embroidery Legacy is committed to protecting the online privacy of visitors to the Websites. The privacy policy set forth below (this “Policy”) applies only to the Websites and online services provided by Embroidery Legacy. The purpose of this Policy is to inform you about the types of information we gather about you when you visit our Websites, how we may use that information, and how we may disclose it to third parties. This Policy also covers our treatment of any information about you that our third-party business partners share with us or that we share with our third-party business partners. This Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications (“Third Party Services”) that you elect to access through the Websites or to individuals that we do not manage or employ. While we attempt to enable access only to those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. Please make sure to review the privacy policies of any Third Party Services you access. We encourage you to ask questions and to be very cautious before you disclose your personal information to others. The Websites are intended to serve as a resource for purchasing embroidery related items as well as online classes relating to the embroidery industry. Registered users (“Users”) who subscribe will access classes of video lectures (“E-Classes”) and associated materials presented by Embroidery Legacy instructors (“Instructors”). The Websites will also serve as an online social network through which Users may communicate and interact with other Users, share their own User Submissions (as defined in the Terms of Use) and view the User Submissions of other Users. BY USING THE WEBSITES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE WEBSITES. 1. What information does Stitch-couture.com collect from you? In order to better provide you with numerous products and services, Stitch-couture.com may collect two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you register and set up an account, order a product or service, enter contests or sweepstakes, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Stitch-couture.com can fill your orders and better provide you with personalized services. For a few services, we may collect your personal information on behalf of other merchants and share it with them. If you visit a site available through a link on our site, they will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop. On an aggregated basis, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded. Except as otherwise limited in this Policy, we may discloseNon-Personally Identifiable Information to others without your consent. 2. Where do we collect information from you and how do we use it? Our primary goal in collecting personal information is to provide Stitch-couture.com’s visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems. Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the zip code and area code associated with a visitor’s server, along with pages viewed on our site. We review the actions of the Stitch-couture.com visitors on an aggregate basis to determine customers’ preferences. Stitch-couture.com also does research on our visitors’ demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor’s experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site’s content, layout, and services. We receive reports from third party ad servers, content servers, or web site analysis agents that tell us how many ads were presented and clicked upon or what content was served or viewed. We may also share your personally identifiable information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, “agents”). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or Stitch-couture.com. If you do choose to give us personal information through the Websites, we will collect and retain that information.We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. This information may be securely passed along to a payment gateway service providers such as Paypal& Authorize.net to allow credit card and electronic payments through their website & over a secure internet protocol connection. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Creating an Account

When creating an account on our website, we will collect some Personally Identifiable information from you such as but no limited to your name, email address, telephone number &address.; When creating an account, you WILL be added to our email list so that we verify you are a live human. We maysend you account notifications, updates, education, news and promotional offers. You may unsubscribe from our email list at anytime.

Digital Downloads

When you order a download or a product from us, we collect personally identifiable information from you. We collect and maintain your such personally identifiable information as your name, e-mail address, billing and shipping address, company name, company, home, facsimile and shipping contact telephone numbers, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to deliver the download, ship products to you, to pay royalties and license fees, to administer our site and to send you promotional materials. When you download a digital file or other digital content, there are broad but necessary limits placed upon how you may copy, use and transfer that download to approved computers, electronic devices and media.

Online Surveys and Polling

In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.

Contests and Sweepstakes

When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners’ list publicly available pursuant to certain states’ laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an Affidavit of Eligibility, for us to ensure that you are eligible to receive the prize according to the Contest Rules.

Newsletters & Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, either send an email to us at orders@Stitch-couture.com or click ‘unsubscribe’ within the email. Please Note: If you agree to receive e-mails from any of our third party service providers or any third party merchants on our site, you will receive e-mails separately from them, and information that you choose to disclose to them will be subject to their privacy policy. If you later decide that you no longer want to receive their e-mails, you will need to follow their own specific opt-out instructions, as opting out to “orders@Stitch-couture.com” as described above will not opt you out of their promotional emails.

Contact Information and Third-Party Data

If you contact Stitch-couture.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply& assist you. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.

Advertising

We may display promotions or advertisements on our site. By knowing a little about you, Stitch-couture.com will be able to deliver more relevant advertisements and content to you.

Web Site Use

We also track customers’ traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

Cookies

We use cookies and may allow others to use cookies in the operation of our site.

Action Tags/Web Beacons

We may use and allow others to use action tags or web beacons in the operation of our site. 3. Who is collecting your information?

Ad Servers and Content Servers

We may use third party ad servers or content servers to serve ads, product information, or other information both on and off our site. Those third parties may use “action tags” or web beacons throughout the site to count the number of visitors who click on a banner ad or other information and to track the number of customers who continue on to make a purchase. They may also place their own “cookie” on your computer to help those ads to run and analyze site usage. We do not provide them with any of your Personally Identifiable Information. For more information about the information they collect, please see the section “Use of Cookies and Action Tags” below.

Email Services

We may use a third party to send promotional e-mails to customers. Images contained in the email may be served by the third party. They collect certain information about you such as your IP address, browser type, your operating system, the country and server your computer is logged onto, where the servers that your computer is logged onto are located, the time and date that a particular email was viewed, the area code and zip code associated with your server, and whether you responded to a particular ad or email, products viewed and whether you continued on to make a purchase. They may use a “cookie” or “action tags.”

Website Analysis Agent

We may contract with several online partners to help manage and optimize our internet business and marketing. We use the services of marketing companies to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Action Tags and cookies provided by the marketing companies on this site. The type of information we collect includes things such as pages, information and advertisements viewed as well as what items are placed in a shopping basket or purchased, the order number, the amount of a purchase, the product number and the quantity purchased. By supplementing our records, this information helps us learn things like what kinds of customers our site attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. Although the marketing companies log the information coming from our site on our behalf, we control how that data may and may not be used. For more information, please see the section “Use of Cookies and Action Tags” below.

Digital Downloads; Sampling and Streaming of Content

In addition to other disclosures as set forth in this Policy, we may make our customer records available to the licensor’s of such digital content and their outside auditing agents on a confidential basis as part of periodic audits of our download sales. We may use a third party to allow you to sample/stream digital download samples on our site. That service collects your IP address, browser type, Internet Service Provider (ISP), platform type and a date/time stamp. They may also use cookies.

General Order Fulfillment and Site Operations

We contract with third-party service providers to operate many of our website functions. We may provide such other third-party service providers with your other personal information as needed to fulfill any orders that you may place.

Marketing Partners, Co-Branded Services, Framing/Windows on Third-Party Sites

We may run promotions for merchants where you may visit the merchants’ sites. In some of those promotions, a window or frame containing the merchant’s site may appear. Any time you are in a window, you should assume that your personal information is being collected, used and disclosed in accordance with that merchant’s policies. This Privacy Policy does not apply to information that you supply to those merchants. Any information that you share with them will be used and disclosed in accordance with that merchant’s privacy policy. However, once you click on a return link to our site, you can expect that further information that you disclose will be treated in accordance with this Policy. 4. With whom do we share your information?

Fulfillment

The information collected by Stitch-couture.com is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from Stitch-couture.com. For example, we must release your credit card information topayment gateway service providers such as Paypal& Authorize.net to allow credit card and electronic payments through their website; and release your address and telephone information to the delivery service to deliver products that you ordered. As mentioned previously, your Personally Identifiable Information is shared with third-party fulfillment and merchant partners and service providers.

Other Parties

Generally we may provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms of Use or to protect the rights, property, and safety of Stitch-couture.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency. We may also share your Personally Identifiable Information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, “agents”). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or Stitch-couture.com.

Data Analysis Agents

The information collected by or for Stitch-couture.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help Stitch-couture.com.

Ad & Content Servers, Advertisers, Image Servers and Website Analysis Agents

These third parties use their cookies’ identification numbers and internal web site tracking features to serve ads on our site and to collect aggregated information to create statistics about our customers and visitors, traffic patterns, and related site information. In the event that our ad servers collect any Personally Identifiable Information on our behalf, it will not be used by them or disclosed to any third parties.

Compliance with Service of Process or Law Enforcement

Occasionally Stitch-couture.com may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Stitch-couture.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

Sweepstakes and Drawings

Where you enter a sweepstakes, drawing or other promotion, we may provide entry information, including name, address, email address and age to the company providing the prize or sponsoring the promotion. They may use your Personally Identifiable Information to send you marketing or promotional materials or other communications.

Sale of the Company

Stitch-couture.com and its affiliated companies each reserve the right to disclose your Personally Identifiable Information in the event that any such company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company. 5. How can you update or correct your Personally Identifiable Information? We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time under ‘My Account’. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. We may retain such information to resolve disputes, troubleshoot problems and enforce our terms and conditions of use. This information WILL NOT be shared with anyone, but is kept to protect ourselves from customer’s sharing, selling or distributing patterns downloaded from our website or otherwise breaching our terms of conditions. Also in relation to the above, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases. 6. What are your choices regarding collection, use, and distribution of your information? Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Stitch-couture.com site. You may “opt-out,” or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to orders@Stitch-couture.com. After doing so, Stitch-couture.com users will not receive future promotional emails unless they open a new account, enter a contest, or sign up to receive newsletters or emails. Please Note: If you agree to receive e-mails from any of our third party service providers or any third party merchants on our site, you will receive e-mails separately from them, and information that you choose to disclose to them will be subject to their privacy policy. If you later decide that you no longer want to receive their e-mails, you will need to follow their own specific opt-out instructions, as opting out to “orders@Stitch-couture.com” as described above will not opt you out of their promotional emails. Ad-servers and other Content Servers: You may also set your browser so that it will not accept “cookies” to prevent assignment from the ad server of a unique identifier; however, you may experience difficulty shopping on our site and performing other transactions if you do so. 7. What security precautions are in place to protect against the loss, misuse, or alteration of your information? In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. Within Stitch-couture.com, your information is kept on password protected, limited access third party server provider. These servers reside behind a third-party PCI compliant corporate firewall that maintains controls on access to the system from both the third-party’s internal connection and the Internet. Furthermore, we use additional 3rd party security software programs such as Sitelock&CompliAssure; to ensure our website & your personal data is protected.These third-party security parties may have access to both your personal identifiable information & your non-personally identifiable information. They may also use cookies on our website to better protect our users & gather analytics. 8. A special note about children’s privacy You must be at least 18 years of age to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at orders@Stitch-couture.com so that we may delete the child’s information. 9.Stitch-couture .com and third-party use of “cookies” and “action tags.” Stitch-couture.com Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to Stitch-couture.com. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, by remembering your account information, allowing you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. Most browsers can also be set to refuse to accept cookies, although this may affect your Internet experience. You can also erase cookies that are already on your computer. For more information about working with cookies, you should consult your user manual, FAQ, or “help” function of your specific browser and operating system software. In addition, we use cookies from third-party partners such as Google AdWords & Analytics alongside Facebook for marketing, advertising and analytical purposes. In this manner, we are data collectors & provide non-personally identifiable information to third-parties. These Cookies allow us to display promotional material to you on other sites you visit across the internet and allows us to gain insights about how to improve the functionality and user experience of our websites. Ad Server and Content Server Cookies: Stitch-couture.com and its third party ad servers do collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the URLs from which you came, referring site’s domain types, operating system, the country, the server your computer is logged onto, where the servers that your computer is logged onto is located, the pages of our site and products that visitors viewed during their visit, where an ad was placed on a specific web site page, the time and date particular ads were served, the area code and zip code associated with your server and whether you responded to a particular ad, and a receipt identifier. Website Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages you view on our site, along with other Non-Personally Identifiable Information. Action Tags, Web Beacons and other Data Collection Methods: An action tag or a web-beacon (also known as a clear gif or a pixel tag) is a method used to track responses or actions by customers who view certain advertisements or other information on our site. Action tags are 1×1 pixel images embedded in a website page that are used to transparently collect information. Our ad server, content servers and website analysis agents may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of our site and to provide information about what products are viewed or purchased. Without collecting any personally identifiable information, they use that data to tell us (and other advertisers) which ads are the most effective on particular sites. Our ad server, content server and website analysis agents may use an action tag on our basket page, checkout page, and other pages, to keep anonymous track of the number of times that clicking on a banner ad or views other information on our site results in a purchase. They also collect the amount of the purchase, order confirmation number, stock keeping unit number, quantity and identity of product purchased. E-mail Distributor’s Use of Action Tags: A third-party e-mail distributor may also use action tags. They may, for example, keep track of when a promotional e-mail is opened and provide Stitch-couture.com with ongoing aggregated reports of how many customers have responded. We share with them web site usage information about visitors to our web site who have received a promotional e-mail or other targeted promotional campaign. They use the information for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party e-mail distributor note some of the pages you visit on our web site through the use of action tags. 10. You should carefully review privacy policies of any third party sites accessible from Stitch-couture.com. Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. Stitch-couture.com is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to Stitch-couture.com are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect. On behalf of various sponsors, Stitch-couture.com provides sponsored links to third-party web sites. If you click on a sponsored link a “window” or “frame” containing a third-party’s web site may appear in the foreground with the Stitch-couture.com web site in the background. Unless you are on Stitch-couture.com’s web site, any time that you have moved to a window, you should assume that your personal information is being collected, used and disclosed in accordance with the windowed site’s privacy policy (if any). If you are unsure as to whose privacy policy applies, please contact us by emailing us at orders@Stitch-couture.com. 11. Contacting Stitch-couture.com about privacy questions or concerns If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Stitch-couture.com by emailing us at orders@Stitch-couture.com. 12. Privacy Policy changes If Stitch-couture.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.